Terms and Conditions

General Conditions For The Delta Q Website

 

Introduction

The conditions listed here are agreed between Manuel Rui Azinhais Nabeiro Lda., with headquarters at Av. Calouste Gulbenkian, 7370 Campo Maior, hereinafter referred to as "General Conditions of Website Delta Q" and the people who use the Internet Website of Delta Q in www.mydeltaq.com, hereinafter "the User".

 

The parties agree that their relations will be exclusively governed by these General Conditions of Website Delta Q, excluding any previously available conditions on the Website.

 

Entity

This Internet site under the address www.mydeltaq.com, hereinafter "Website Delta Q", is owned by the company Manuel Rui Azinhais Nabeiro Lda., with headquarters at Av. Calouste Gulbenkian, 7370 Campo Maior.

 

Legal Notices And Their Acceptance

Mediante utilização do website é atribuída a condição de Utilizador, expressando o Utilizador desta forma a adesão plena e sem reservas a todas e a cada uma das Condições Gerais do Site Delta Q na versão publicada em www.mydeltaq.com no momento exacto em que o Utilizador aceda ao website. Deste modo, o utilizador deve ler atentamente as Condições Gerais do Site Delta Q.

 

Object

Through the Website Delta Q in "www.mydeltaq.com" the user is granted access and use to various services and content made available to users through the Delta Q Website.

 

The right is reserved to unilaterally modify, at any time and without notice, the presentation and configuration of the website, as well as the right to modify or delete, at any time and without notice, the products catalogue and the conditions required for access and / or using the website.

 

 

Website Access And Use Conditions

 

1. Free access and use of the website

The use of the website in "www.mydeltaq.com" is free of charge to the user and does not require prior subscription or registration of the user. However, the use of some content may only be made by subscription or registration of the User.

 


2. Obligation of the correct use of the Website and Services

The User agrees to use the Website in accordance with the Law, to the conditions described in the General Conditions of the Delta Q Website, morals and generally accepted good customs and public order, undertaking to not use the website and the Services for illicit purposes or effects, contrary to the provisions herein, damaging the rights and interests of third parties, or that otherwise could damage, disable, overburden, or impair the website and the Services or prevent the normal use of the website by Users.

 

3. Means for obtaining contents

It is strictly forbidden to copy, reproduce, modify, display, transmit or disseminate in any form or for any purpose the information, messages, graphics, including menus, navigation buttons, HTML code, Java applets or JavaScript, textures, drawings, sound and / or image files, photographs, recordings, logos, domains, trademarks, software and in general any type of material accessible via the website or the Contents.

 

4. Content developed by third parties

Some of the content present on the website is produced by independent entities for which the Website Delta Q has no editorial responsibility. For the eventual removal and if you consider that the content violates your rights, please send us a written communication, making proof of such violation. The opinions, projections, estimates, statements are the responsibility of the producing entities that are listed under the symbol "copyright" followed by the name or organization's acronym, or just with the name or initials.

 

 

5. Use of Password

The User undertakes to make diligent use and to keep secret the password(s) and user name(s) assigned, in each case, to access the website and / or the Services. The user shall be liable for expenses, damages and losses caused by use of the Services by any third party using for that purpose your password(s) and user name(s) due to incorrect use or loss thereof by the User.

 

6. Obligation to comply with the instructions

The User agrees to comply correctly and faithfully with any instruction given by Website Delta Q or people authorized by the Website Delta Q on the use of the Website and the Services. For this purpose the website Delta Q hires authorized companies or personnel authorized by the Website Delta Q that can address the users electronically.

 

7. Liability for damages

The user shall be liable for damages of any nature which the Website Delta Q may suffer as a result of a breach of any of the obligations to which they are subjected by the General Conditions of the Portal.

 

Personal Data

To access and / or use some of the services it is necessary that the user previously provides to the Website Delta Q certain personal data (hereinafter, "Personal Data"). These personal data will be treated and stored and are intended to be used in the relations between the Website Delta Q and the User, as may be requested by you for order processing, sales management, sending commercial communications and management of quizzes. The Clients are guaranteed the right to access their data and their correction, and for this purpose access the "My Delta Q" and make the relevant changes. The Website Delta Q shall register the database to the competent authority (National Commission for Data Protection). The collected data can be transferred to other subcontractors or for specific purposes, such as shipping orders, payment processing or to make a contact. All these circumstances will be duly informed by Website Delta Q to users in the cases and manner in which this is legally enforceable. However, the Website Delta Q can provide to the competent authorities Personal Data and any other information that is in its power or is accessible through its systems and is required in accordance with the laws and regulations applicable as the case may be.

Users have recognized rights and can exercise those rights of access, cancellation, rectification and opposition, and may specifically object to the processing of personal data for marketing purposes by marking that option in the profile or the data collection form. Personal data collected can circulate over the Internet without security and could be viewed and / or used by unauthorized third parties for the purpose, despite the appropriate security measures against destruction, accidental or unauthorized, and the accidental loss as well as against unauthorized access, modification or unauthorized dissemination.

Users guarantee and respond, in any case, based on truthfulness, accuracy, validity and authenticity of the Personal Data and undertake to keep them fully updated.

 

 

The Use Of The Website, The Services And Content Are The Sole Responsibility Of The User

 

The User is aware and voluntarily accepts the use of the Website, the Services and any content that in any case will be under his sole responsibility.

 

Warranty And Liability Disclaimer

1. Within the limits permitted by the applicable law, all warranties and liability for the operation of the Website and Services are excluded, specifically:

 

1.1. Availability and continuity

The Website Delta Q does not guarantee the availability and continuity of the website and the Services.

The Website Delta Q denies all liability for damages of any kind that may be due to lack of availability or continuity of the website and services.

 

 

1.2. Usefulness

The Website Delta Q does not guarantee that the Website and the Services are useful for carrying out any activity in particular.

The Website Delta Q denies all liability for damages of any kind that may be due to defrauding the utility that users may assign to the website and services.

 

 

1.3. Reliability

The Website Delta Q does not guarantee the reliability of the Website or the Services, and in particular, though not exclusively, the users can effectively access the different web pages that constitute the website or to the different services, without allowing that, through these, the Contents may be transmitted, disseminated, stored or made available to third parties, that these may be received, obtained or accessed.

The Website Delta Q denies all liability for damages of any nature which may be due to the lack of reliability of the website and services, and in particular, although not exclusively, to failure in accessing different web pages of the website or to the different services as well as failure in the transmission, distribution, storage or supply to third parties or reception, obtaining or accessing the content.

 

2. To the maximum extent permitted by the applicable law, all warranties and responsibility for the contents are hereby excluded, specifically:

2.1. Quality

The Website Delta Q does not control beforehand and does not guarantee the absence of virus in the content, or the absence of other elements in the content that may cause alterations in your computer system (software and hardware) or electronic documents and files stored on your computer.

The Website Q Delta denies all liability for damages of any nature which may be due to the presence of viruses or the presence of other harmful elements for the content.

 

2.2.

Legality, reliability and usefulness

 

The Website Delta Q does not guarantee the legality, reliability and usefulness of the Contents.

Notwithstanding the provisions of item 4 above, the Website Delta Q excludes all liability for damages of any kind that may be due to:

(a) transmission, dissemination, storage, provision, reception, acquisition or access to content, and particularly, although not exclusively, for damages that may be due to the breach of the law, morality and generally accepted good customs or public order as a result of transmission, dissemination, storage, provision, reception, acquisition or access to content;

(b) infringement of intellectual and industrial property rights, trade secrets, contractual commitments of any kind, the rights to honour, personal and family privacy and image of persons, property rights and of any other nature belonging to a third party as a result of transmission, dissemination, storage, provision, reception, acquisition or access to content;

(c) execution of unfair competition acts and illegal advertising as a result of the transmission, dissemination, storage, provision, reception, acquisition or access to content;

(d) lack of truthfulness, accuracy, completeness, relevance and / or updating of content;

(e) unsuitability for any purpose and the non-fulfilment of expectations generated by the contents;

(f) failure, delayed performance, defective performance or termination for any cause of obligations incurred by third parties and contracts made with third parties through or with access to content;

(g) the vices and defects of every kind of content transmitted, disseminated, stored, made available to or in any other way transmitted or made available, received, obtained or accessed via the website or services.

 

3. Disclaimer of guarantees and liability for services provided by third parties through the website

 

3.1. Quality

The Website Delta Q does not control beforehand and does not guarantee the absence of viruses in the services provided by third parties through the website.

 

The Website Q Delta denies all liability for damages of any kind that may be due to defects in the quality of services provided by third parties through the website.

 

3.2. Legality, reliability and usefulness

The Website Delta Q does not guarantee the legality, reliability and usefulness of these services.

The Website Delta Q excludes all liability to the extent permitted by applicable law, for damages of any kind that may be due to services provided by third parties through the website, and in particular, although not exclusively, for damages and losses that may be due to:

(a) breach of the law, morality and generally accepted good customs or public order as a result of the provision of services by third parties through the website;

(b) infringement of intellectual and industrial property rights, trade secrets, contractual commitments of any class, the rights to honour, personal and family privacy and image of persons, property rights and of any other nature belonging to a third party as a result of the provision of services by third parties through the website;

(c) execution of unfair competition acts and illegal advertising as a result of the provision of services by third parties through the website;

(d) the lack of veracity, exactitude, completeness, relevance and / or updating of the content transmitted, disseminated, stored, received, obtained, made available or accessible via the services provided by third parties through the website;

(e) unsuitability for any purpose and defrauding the expectations generated by the services provided by third parties through the website;

(f) failure, delayed performance, defective performance or termination for any cause of obligations incurred by third parties and contracts made with third parties regarding the reason for the provision of services through the website;

(g) the vices and defects of all types of services provided by third parties through the website.
 

 

4. Disclaimer of warranties and liability for services and content hosted outside the website

 The website makes available to users connection technical devices (such as links, banners, buttons), directories and search tools that allow users to access Web sites belonging to third parties (hereinafter, "Linked Sites"). The installation of these links, directories and search tools on the website has the sole purpose of providing an easier search and access to information available on the Internet and does not assume that there is any kind of link or association between the Website Delta Q and operators of Linked sites.

 The Website Delta Q does not supervise beforehand, does not endorse nor develop the services, information, data, files, products and any material on Linked Sites. The user therefore should be prudent in the use and evaluation of services, information, data, files, products and any material on Linked sites.


The Website Delta Q does not endorse nor undertake any responsibility for damages of any kind that may be due to:

(a) operation, availability, accessibility or continuity of sites linked;

(b) maintenance of services, information, data, files, products and any material on sites linked;

(c) supply or transmission services, information, data, files, products and any material on sites linked;

(d) the quality, legality, reliability and usefulness of services, information, data, files, products and any material on sites linked on the same terms and to the same extent as provided for in the general conditions.

  

5. Identity and information concerning the User provided by the Users

 The Website Delta Q does not control or offer any guarantee as to the identity of users or on the accuracy, validity, scope and / or authenticity of the data that users disclose about themselves and divulge or make available to other users.

The Website Delta Q denies all liability for damages of any kind that may be due to incorrect user identity and lack of veracity, validity, completeness and / or authenticity of the information that users provide about themselves and provide or become accessible to other users, and in particular, although not exclusively, for damages of any nature that may be due to identity theft of a third party by a user in any communication or transaction through the website.

 

No Licensing

The Website Delta Q allows the User to use the intellectual and industrial property rights and trade secrets related to the Software installed on its computer equipment only to use the Website and the Services in accordance with these General Conditions. The Website Delta Q grants no other license or use authorization of any kind on its industrial and intellectual property rights, trade secrets or any other property or right related to the website, with the Services or Content.

No part of this Website may be copied, reproduced, published,
downloaded, provided, transmitted or distributed in any way for commercial purposes. This prohibition includes the framing of any content of this website on another Internet site and any deep link is not allowed.

 

Refusal And Withdrawal Of Access To The Website And / Or Services

The Website Delta Q reserves the right to refuse or withdraw access to the website and / or services at any time and without notice, either by itself or a third party, to those users who do not meet these Legal Notices or the applicable Special Conditions.
 

Signature And Proof

All Users wishing to place an order will have to register by completing all elements in the form submitted, including the User Name and Password, so that they can be recognized immediately when they revisit the site. As such the correct filling in of all fields is required. You must also verify if the region to which you belong to is covered by the carrier's delivery area.

 

This information is strictly personal, so if you have forgotten your password, please tick the box "recover password", enter your e-mail and the password will be sent to the User's e-mail.

The User should complete the registration only once and can change the data at any time. After registering you can immediately start your shopping.

This validation is valid as a signature and acceptance of all operations carried out on the Website.

  

Total Agreement

These sale conditions constitute the entire agreement between the parties in question.

In the case of one of the clauses of this contract is declared null and void, due to a legislative or regulatory change or by a court sentence, the contract does not lose its validity, and compliance with the General Conditions for Sale is mandatory

 

Term And Termination

The Provision Of The Website Service And Other Services Has An Indefinite Duration. The Website Delta Q, However, Is Allowed To Terminate, Suspend Or Discontinue Unilaterally At Any Time And Without Notice, The Provision Of The Website Service And / Or Any Of The Services, Without Loss For That Provided For In The General Conditions.

 

 Applicable Law And Jurisdiction

The conditions of this contract are subject to the Portuguese law. The jurisdiction in case of dispute, and in the absence of agreement between the parties, shall be submitted to the Judicial Court of Elvas, with express waiver of any other despite the plurality of defendants and / or whatever kind of procedures.

de de demandados e/ou qualquer que seja o tipo de procedimentos.

General Conditions Of Sale For The Online Delta Q Store
 

The conditions listed here are agreed between Manuel Rui Azinhais Nabeiro Lda., tax payer number 500853975, with headquarters at Av. Calouste Gulbenkian, 7370-025 Campo Maior, hereinafter referred to as "Online Delta Q Store" and the Delta Q website user who wishes to make a purchase in "www.mydeltaq.com", hereinafter referred to as "Customer".


Before placing an order, the Client must check whether the region to which he/she belongs is covered by the carrier Delivery Zone.

FERMA - Import & Export
44 Atomic Ave
M8Z 5L1 Toronto Ontário
Canadá

 

1. Purpose 

1.1 These General Conditions for Sale are intended to govern the orders placed by the Client to the Online Delta Q Store.
 
1.2 By placing an order, the client acknowledges that he has read, understood and accepted, without reservation, these General Conditions for Sale.
 
1.3 The Online Delta Q Store reserves the right to unilaterally modify, at any time and without notice, the General Conditions for Sale and the product catalogue (Blends, Coffee Machines, Accessories and Components) publishing in this website a new version dated. By placing an order after the Online Delta Q Store has published the new version of its General Conditions for Sale, the Client agrees to be bound by this updated version.

 

 

2. Registration and Password

2.1 The Customer intending to place an order will have to register by completing correctly and completely all the elements of the submitted form.

2.2 By accessing the website by entering your details (username and password) you are declaring that the information and statements provided by you are your property, with the probative value established by law for signed private documents, in accordance with Article 376 the Civil Code, serving as proof of conclusion of the contract and operations on the site www.mydeltaq.com.

2.3 If the Customer has forgotten the password, he/she should click on the box "recover password", and the password will be send to the Customer's e-mail

2.4 The Customer only needs to register once and must update the data whenever necessary. After registering you can immediately start your shopping. Please see our Privacy Policy.

2.5 The Customer undertakes to make diligent use and to keep secret the access code and Customer name assigned.

2.6 The Customer is solely responsible for the use, including by third parties, of the password and other access data as well as any orders placed with the data, even without his/her knowledge.

 

3. Orders

3.1 When placing an order via the Online Delta Q Store website the Customer acknowledges that he accepts these conditions of sale and that these are the only ones applicable.

3.2 The Customer performs the order by selecting the option "ONLINE STORE":

- From the online catalogue;
- Or through research simply by entering the product name in the "Search".

3.3 To complete the order the Customer must indicate in particular the following information by performing login with the email and password:
- Elements essential to the processing and shipping of the order (Billing Address, Shipping Address, Payment type and Observations).

3.4 Upon receiving a Customer order placed exclusively through electronic means, the Online Delta Q Store acknowledges receipt to the email address indicated or used by the Customer, with this communication enclosing the fundamental identification of the order.

3.5 If after checking the existence of stock and receipt of payment a fault is detected, that will be reported to the Customer by email by the Online Delta Q Store.

3.6 In case of product unavailability Delta Q undertakes to inform the Customer within 30 days from the date of knowledge of such unavailability.

3.7 Delta Q will fulfil the orders received online only within the limits of available stocks and after confirmation of payment receipt, undertaking to comply with the order at the latest within 30 days from the day following that on which the customer placed it.

3.8 The Online Delta Q Store will file, in a reliable and durable support, all contracts made as well as orders and invoices.

 

4. Prices and shipping costs 

4.1 Prices paid for items ordered are displayed on this website at the date on which the order is placed, including VAT, but excluding shipping charges. Any change in the applicable VAT will be reflected in product prices.

4.2 The Client shall pay a fee corresponding to the order handling service and shipping charges, charged according to the values indicated on the website and calculated based on the size, weight and place of delivery of the order.

4.3 Delta Q reserves the right to change prices and shipping charges at any time if there are typing, printing or calculation errors.

 

5. Payment

5.1 The Online Delta Q Store places at the Customer's disposal several methods of payment:
 
- Paypal - payment can be made using your PayPal account; In the case of payment through PayPal, the debit in the Customer's account is made at the time the customer completes the order at the store.
Process: You place your order and when you choose PayPal as payment method, you are directed to the PayPal portal, where you enter your data and complete the payment.
 
- Payment by ATM - payment can be made at ATMs or through "Home Banking", in the area of services payment, using the entity, reference and value presented after finalizing the purchase process;
 
- Credit Card - payment can be made using Visa and Mastercard credit cards and can be used at national and international level.

Technology platform provided by Redunicre allowing secure card payments in the online store.


The Redunicre E-Commerce Solution is the only one in Portugal which is certified with Secure 3D authentication protocol for payments with Visa (Verified by Visa) and MasterCard (Secure Code) cards systems.
 
Process: You place your order and when you choose as payment to Redunicre, you are directed to the Redunicre portal where you enter your data and complete the payment.

5.2 The Delta Q portal has the Verisign certificate. This means that you are using a secure channel, where the entered data is encrypted during transmission, thus the submitted information is not accessed by third parties. The secure channel is activated when you access your account on the Portal (login) when you make your registration and during the form to complete the order so that your personal data is transmitted to Delta Q safely.
 
5.3 Payment method known as payment upon reception is not available.

 

6. Delivery

6.1 The shipment of orders may be made in mainland Portugal and islands, as well as in the other countries of the world since covered by the carrier's delivery zones. If the Customer lives outside the delivery zones, he/she cannot place orders. Home delivery can not be made to PO boxes.

6.2 Orders will only be sent after confirmation of payment and stock, being shipped by a partner company of Delta Q, specialist in this type of service.

6.3 The order delivery will be made to the address given by the Customer when the order was placed.

6.4 The Online Delta Q Sore undertakes to deliver the ordered goods as soon as possible, according to the carrier's delivery schedules.

6.5 Upon reception of the order, the Customer shall verify that it is in perfect condition. In case you notice any abnormality such as damages on delivery of the order, you should receive the order and contact Delta Q through the following contacts:
 

Universal Green Line: 00 800 20 50 20 50* (toll free)
*Dial the full number (including “00”)

E-mail: info@mydeltaq.com

 

7. Right of withdrawal

7.1 The Customer has a period of 14 days from the receipt of the product to withdraw from the contract without penalty and without giving any reason.
 
7.2 The Customer who wishes to terminate the contract under paragraph 1 must declare this intention by sending a registered letter with acknowledgment of receipt to the address in the header of the General Conditions.
 
7.3 In the case mentioned in paragraph above, the Online Delta Q Store will refund, within 30 days, the amount paid by the Customer, subject to possible costs directly arising from the return of the good, if not claimed by the Customer.

7.4 Upon termination, the Customer must keep the goods in order to return them to the Online Delta Q Store in proper conditions of use, within 30 days from the date of receipt.

 

8. Warranties

8.1 Without prejudice to the right of withdrawal set out in the preceding paragraph, the products cannot be exchanged or refunded unless the existence of a defect is proven.
 
In this case, the exchanges must be made for the same product, and the cost of returning and forwarding is supported by Delta Q.
If the Customer wants a refund, he/she must send an email to the address info@mydeltaq.com indicating how the refund is to be made.

8.2 All items have a contractual and/or legal warranty.

The coffee machines with Warranty Certificate, as defined by the manufacturer, that is sent duly stamped by the supplier, will also enjoy a contractual warranty in addition to the legal warranty, being considered in effect from the date of sale to the Customer, being confirmed by submitting the original or copy of the Warranty Certificate or the relevant invoice.
 
Coffee machines that do not have Warranty Certificate set by the manufacturer shall enjoy only the legal warranty in force, so in this case it can be confirmed by submitting the original or copy of the invoice.

 

The equipment in the following conditions is considered as not covered by the warranty:


• equipment that has exceeded the period specified by the Manufacturer for the purpose (2 years);
• improper conditions or improper use, i.e., faulty use;
• improper use or poor treatment (e.g.: evidence of fall);
• equipment that show faults that are outside that defined by Brand;
• Customer fails to prove the existence of the warranty or invoice.

Any contact with the Online Delta Q Store should be made through the Customer Service:
Universal Green Line: 00 800 20 50 20 50 * (toll free)
* Dial the full number (including "00")

E-mail: info@mydeltaq.com

 

For the exchange of the product to be made, the Customer shall ensure that the package is complete (box, manual, invoice and accessories), containing all the components that constitute it, in excellent condition, always together with a copy of the warranty and invoice and copy of the document that proves the reception of the product.

In the absence of any of the elements mentioned in the preceding paragraph or if any of the components is not in excellent condition, there will not be any kind of exchange, the product being returned to the Customer.
 
If your equipment is faulty and it is not a manufacturing defect (see previous point), you can ask us some information using the Universal Green Line.

 

9. Responsibility

9.1 No compensation will exceed the purchase price of the products for which compensation is required. The Online Delta Q Store will not be responsible to the fullest extent permitted by law, for any damages which may arise in connection with this contract, its products, its use, sale or this website.

 

10. Miscellaneous provisions
 
10.1 The parties agree that their relations will be exclusively governed by this contract, concluded in Portuguese, excluding any conditions previously available on the Website. This contract is also available in English and Spanish.
 
10.2 If any provision of this contract is declared null and void, due to a legislative or regulatory change or sentence by court, it does not lose its validity, and compliance with these General Conditions of Sale is mandatory.
 
10.3 In case of omission of any condition, it shall be considered as governed by the practices in force in the remote sales sector according to the rules of the Code of Ethics and Legal Practices of AMD - Portuguese Association of Direct Marketing.

 

11. Term and Termination
 
11.1 The provision of the website service and other services has an indefinite duration.
 
11.2 The Online Delta Q Store, however, is allowed to terminate, suspend or discontinue unilaterally at any time and without notice, the provision of the website service and / or any of the Services, without loss for that provided for in the Special Conditions.


 
12. Applicable law and jurisdiction
 
12.1 The conditions of this contract are subject to the Portuguese law.
 
12.2 The jurisdiction in case of dispute, and in the absence of agreement between the parties, shall be submitted to the Judicial Court of Elvas, with express waiver of any other despite the plurality of defendants and / or whatever kind of procedures.
 
Last updated June 2011. Manuel Rui Azinhais Nabeiro Lda.